Refund Policy of KriKzy Fantasy Cricket App


At KriKzy, we value our users and strive to provide a seamless and enjoyable experience with our fantasy cricket platform. We understand that circumstances might arise where you may need to request a refund for your transactions. This Refund Policy outlines the terms and conditions under which refunds will be considered and processed. By using our app and participating in fantasy cricket contests, you agree to adhere to the following refund guidelines:


1. Eligibility for Refunds:

1.1. Refunds will be considered only for transactions related to contest entries and deposits made within the KriKzy app.
1.2. Refunds will not be provided for any contest entry fees that have been utilized to participate in ongoing or completed contests.
1.3. Deposits made to your KriKzy account wallet are non-refundable and cannot be withdrawn. However, they can be used for future contest entries.


2. Valid Reasons for Refunds:

2.1. Duplicate Transactions: If you have been charged more than once for the same transaction due to technical errors or glitches within the app, you may be eligible for a refund for the duplicate transaction.
2.2. Contest Cancellation: In the event that a contest is canceled by KriKzy for any reason, including insufficient participants, technical issues, or other unforeseen circumstances, the entry fees for that contest will be refunded to your account wallet.


3. Refund Process:

3.1. To initiate a refund request, you must contact our customer support team at support [at] krikzy [dot] com within 3 days of the transaction.
3.2. Provide the necessary transaction details, such as the date of the transaction, transaction ID, and the reason for the refund request.
3.3. Our customer support team will review your refund request and, if deemed eligible, process the refund within 14 business days.
3.4. Refunds will be credited to your KriKzy account wallet and can be used for future contest entries.


4. Dispute Resolution:

4.1. If you are not satisfied with the outcome of your refund request, you may submit an appeal to support [at] krikzy [dot] com within 3 days of the initial refund decision.
4.2. Our team will review the appeal and provide a final decision within 3 business days.

5. Modifications to the Refund Policy:

5.1. KriKzy reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Any changes to the policy will be effective upon posting on our app or website.


6. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact our customer support team at support [at] krikzy [dot] com

By using KriKzy, you acknowledge that you have read, understood, and agreed to this Refund Policy.